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Privacy Policy and Terms and Conditions

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from Online Website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, referral spiffs, and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction or referral, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason onlylike marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If we ask for your personal information for a secondary reason for a pool cleaning service professional, we match your information and service request against our list of pool service cleaning professionals. When you submit a cleaning service request through our website or call us, you consent to our providing your personal information that you provide us and request to the pool cleaning service professional we match with your request. Sharing this information with pool cleaning service professionals allow them to contact you using email, phone calls, or other contact information you provided. In addition, we have other approved contractual partners that fulfill pool cleaning requests at pre-approved discounted prices, or that utilize their own pool service professionals to supplement our network, and we share your information with them in order to attempt to provide the pool cleaning services requested. If using our pool cleaning services pursuant to a membership with one of our partners, Alexander Pools, LLC share your pool cleaning service request activity information with such partner.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at billalexander6@msn.com or mailing us at:

Alexander Pools, LLC

3835R E. Thousand Oaks Blvd. #183

Thousand Oaks, CA. 91362

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - Register.com

Our website/store is hosted on Webex, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Register.com’s data storage, databases and the general Register.com application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Alexander Pools, LLC stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Alexander Pools, LLC’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Alexander Pools, LLC to store information about your session (referrer, landing page, etc.).

 _Alexander Pools, LLC visit, no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits

 _Alexander Pools, LLC_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Terms and Conditions

Pool service and pool cleaning providers, companies, and retailers referred by poolservicecleaning.com or poolservicecleaning.net or Alexander Pools, LLC (referred to collectively as "dealers") are independent business persons and pool companies and not agents of poolservicecleaning.com or poolservicecleaning.net or Alexander Pools, LLC any parents, subsidiaries or affiliates (referred to collectively as poolservicecleaning.com or poolservicecleaning.net or Alexander Pools, LLC). Poolservicecleaning.com or poolservicecleaning.net or Alexander Pools, LLC does not accept any responsibility for any representations, statements or contracts made by any dealers referred by this website. By using this website you agree to indemnify and hold harmless from losses, liabilities, damages, costs or expenses (including but not limited to reasonable attorneys' fees and other litigation costs and expenses) incurred as a result of any claims, actions, proceedings, or suits that I (or anyone claiming by, under or through Alexander Pools, LLC, poolservicecleaning.com, or poolservicecleaning.net), or any other person may bring to recover any losses, liabilities, costs, damages, or expenses arising out of or related to the use of this website.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at billalexander6@msn.com or by mail at

Alexander Pools, LLC

Re: Privacy Compliance Officer

3835R E. Thousand Oaks Blvd. #183

Thousand Oaks, CA. 91362 

Alexander Pools, LLC and www.poolservicecleaning.com Consumer Agreement

These Terms and Conditions apply to your use of the website Alexander Pools, LLC. and www.poolservicecleaning.com and Alexander Pools, LLC and www.poolservicecleaning.com  provides consumers (collectively, "Consumers" and individually, "Consumer" or "you") an online venue to solicit quotes for trades and services from service providers and professionals in various lines of work and commerce (collectively "Service Providers"). By using the Website or calling the Website phone number, you may become a Consumer at no cost and will have the ability to request quotes for services. References to Websites shall include, but is not limited to, any and all uses of Alexander Pools, LLC and www.poolservicecleaning.com via mobile applications, mobile devices, personal computers, email, telephones or other electronic devices.

ACKNOWLEDGEMENT AND ACCEPTANCE

This Website Alexander Pools, LLC and www.poolservicecleaning.com's services are offered to you for use only in the United States and are conditioned upon your acceptance without modification, of the following terms, conditions, and notices contained in this Alexander Pools, LLC and www.poolservicecleaning.com Consumer Agreement ("Agreement"). Please read this Agreement carefully. Regardless of whether you register or call the phone number with the Website, your use of the Website and any related services constitutes your agreement to all such terms, conditions, and notices. You agree and understand that certain features of the Website may be subject to additional terms and conditions or registration requirements. You agree to abide by these additional terms, and you further agree that a violation of those terms while you are accessing the Website shall constitute a breach of this Agreement. This Agreement also includes Alexander Pools, LLC's and www.poolservicecleaning.com Privacy Policy and any notices regarding the Website.

You acknowledge and agree that Alexander Pools, LLC and www.poolservicecleaning.com may amend this Agreement at any time by posting a revised version of this Agreement on the Website or by notifying Consumers directly in Alexander Pools, LLC's and www.poolservicecleaning.com sole discretion. Your continued use of the Website after any such changes are made to this Agreement shall constitute your consent to such changes. Alexander Pools, LLC and www.poolservicecleaning.com does not and will not assume any obligation to notify Consumers of any changes to this Agreement, or the creation or modification of any additional terms. You are responsible for remaining knowledgeable about the terms, conditions and notices of the Agreement.

Use and Age Restrictions

Use of the Website is permitted only by individuals who can form legally binding contracts under applicable Law. Without limiting the foregoing, use of the Alexander Pools, LLC and www.poolservicecleaning.com Website is not permitted by anyone under the age of 18. If you do not qualify, please do not use the Website.

Service Requests and quotes

Upon registration with Alexander Pools, LLC and www.poolservicecleaning.com, a Consumer may submit through the Website a request for quotes for service or work ("Service Request") from Service Providers. Consumers must provide required information (e.g., what they want done, when they want it done, where they want it done) to submit a valid Service Request. All Service Requests posted through the Website must be lawful and not in violation of any city ordinance, state, local or federal law. A submitted Service Request must be descriptive enough to allow a Service Provider to ascertain the necessary details to submit a fully informed offer to provide the requested services ("Quote"). After submission of a Service Request, Alexander Pools, LLC and www.poolservicecleaning.com will inform Service Providers with profiles that closely match the services requested by Consumer. Nevertheless, Alexander Pools, LLC and www.poolservicecleaning.com does not and cannot guarantee that there will be Service Providers who are capable of or willing to complete the requested services at the time and place requested or that Consumer will receive Quotes from Service Provider(s).

A Quote can be submitted by a Service Provider in two forms: (1) a flat fee quote, or (2) an onsite estimate quote. A flat fee quote is used when a Service Request is specific enough to allow a Service Provider to provide an accurate quote, which can include both material and labor costs when and if applicable, for the job requested. An onsite estimate is used when a Service Provider is only able to provide an estimate for a job but will be able to provide a more accurate quote or a final quote upon completion of an onsite visit.

A Service Request includes a period of time in which Quotes may be submitted ("Quoting Period") by Service Providers; however, a Consumer may accept a Quote at any time, thereby ending the Quoting Period before the fixed amount of time has passed. A Quote from a Service Provider may be canceled or retracted up until the point when the Consumer accepts the Quote and the Service Request becomes a "Won Job."

When a Consumer accepts a Quote, he or she explicitly implies an offer to pay the Service Provider in the amount of the Quote for services rendered. Accepting a Quote amounts to entering a binding legal agreement to pay the Service Provider once the Service is rendered. Please consider carefully when you accept a Quote from a Service Provider.

When submitting a Service Request, ensure that the Service Request does not infringe upon the copyright, trademark or other rights of any third party. By posting a Service Request you represent that the Service Request is lawful and does not infringe on the intellectual property of any third party. Your description of the Service Request must be truthful and accurate. Any Service Request posted on the Website: (a) shall not be fraudulent; (b) shall not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (c) shall not violate any law, statute, ordinance or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (d) shall not be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (e) shall not be obscene or contain child pornography; and (f) shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

Consumer Verification

YOU SHOULD VERIFY THAT THE INFORMATION PRESENTED BY THE SERVICE PROVIDER OR IN THE SERVICE PROVIDER'S PROFILE IS ACCURATE. Alexander Pools, LLC and POOLSERVICECLEANING.COM DOES NOT VERIFY ALL INFORMATION OR DOCUMENTS PROVIDED BY SERVICE PROVIDERS AND EXPRESSLY DISCLAIMS ANY GUARANTEES OR WARRANTIES CONCERNING SUCH INFORMATION. CONSUMERS SHOULD CONDUCT THEIR OWN INVESTIGATION OF SERVICE PROVIDERS, INCLUDING, BUT NOT LIMITED TO, WHETHER SERVICE PROVIDERS ARE APPROPRIATELY LICENSED FOR THE REQUESTED SERVICES, FREE OF SIGNIFICANT STATE-LEVEL CIVIL LEGAL JUDGMENTS, AND CARRY APPROPRIATE GENERAL LIABILITY INSURANCE OR BONDING. Alexander Pools, LLC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION RECEIVED BY CONSUMER FROM STATE, PROVINCIAL OR OTHER GOVERNMENT AGENCIES OR FROM THIRD PARTY SOURCES IS ACCURATE, ERROR FREE, OR THAT IT IS UP TO DATE OR UPDATED AT THE TIME THAT CONSUMER CHECKS SUCH INFORMATION. MOST AGENCIES HAVE PERIODIC UPDATE CYCLES OR SCHEDULES AND THIS INFORMATION IS NOT UPDATED ON A REAL-TIME BASIS BY SUCH AGENCIES AND THIRD PARTY SOURCES.

No Warranty or Endorsement.

Alexander Pools, LLC and www.poolservicecleaning.com does not endorse or recommend the services of any particular Service Provider. It is entirely up to the Consumer to enter into a direct contract or otherwise reach an agreement with a Service Provider. NOTWITHSTANDING www.poolservicecleaning.com AND ALEXANDER POOLS, LLC'S HOME SERVICE GUARANTEE, ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM DOES NOT WARRANT THE SERVICE PROVIDER'S PERFORMANCE ON THE JOB OR THE OUTCOME OR QUALITY OF THE SERVICES PERFORMED. SERVICE PROVIDERS ARE NOT EMPLOYEES OR AGENTS OF ALEXANDER POOLS, LLC OR POOLSERVICECLEANING.COM, NOR IS ALEXANDER POOLS, LLC AND POOLSERVICE CLEANING.COM AN AGENT OF THE SERVICE PROVIDERS. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM DOES NOT PERFORM, AND IS NOT RESPONSIBLE FOR, ANY OF THE SERVICES REQUESTED BY THE CONSUMER IN THE SERVICE REQUEST. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE SERVICES OFFERED BY SERVICE PROVIDERS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

Interactions and Disputes with Service Providers

With exception of the Service Guarantee, Alexander Pools, LLC and www.poolservicecleaning.com will not work to resolve any disputes between Consumers and Service Providers (collectively "Users") and is not responsible for disputes, claims, losses, injuries or damage of any kind that might arise out of or relate to conduct of Users.

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH SERVICE PROVIDERS. YOU UNDERSTAND THAT ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM DOES NOT ATTEMPT TO VERIFY ALL STATEMENTS OF SERVICE PROVIDERS. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF ANY SERVICE PROVIDER OR THE SERVICE PROVIDER'S ABILITY TO PROVIDE A SERVICE COMPLIANT WITH THE CONSUMER'S SERVICE REQUEST. YOU EXPRESSLY ACKNOWLEDGE THAT ALEXANDER POOLS, LLC AND POOL SERVICECLEANING.COM MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THE QUALITY OF SERVICES RENDERED BY ANY SERVICE PROVIDER.

YOUR RIGHTS UNDER CONTRACTS YOU ENTER INTO WITH SERVICE PROVIDERS ARE GOVERNED BY THE TERMS OF SUCH CONTRACTS AND BY APPLICABLE FEDERAL, STATE, PROVINCIAL AND LOCAL LAWS. SHOULD YOU HAVE A DISPUTE WITH ANY SERVICE PROVIDER, YOU SHOULD ADDRESS SUCH DISPUTE WITH THE SERVICE PROVIDERS DIRECTLY.

Release

IN EXCHANGE FOR THE PRIVILEGE OF ACCESSING THE WEBSITE, YOU EXPRESSLY AGREE TO RELEASE ALEXANDER POOLS, LLC AND POOLSERVICECLEANNG.COM (AND ITS OFFICERS, DIRECTORS, AFFILIATES, PARENT COMPANIES, EMPLOYEES AND AGENTS) FROM ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY DISPUTE YOU HAVE WITH ONE OR MORE SERVICE PROVIDERS.IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."

No Warranties

ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM MAKES NO REPRESENTATION ABOUT THE SUITABILITY OF THE CONTENT ON OR SERVICES OF THIS WEBSITE FOR ANY PURPOSE. Alexander Pools, LLC AND POOLSERVICECLEANING.COM DOES NOT PROMISE THAT THE WEBSITE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF THE WEBSITE OR ANY CONTENT, SEARCH OR LINK ON IT. THE WEBSITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. Alexander Pools, LLC AND POOLSERVICECLEANING.COM CANNOT ENSURE THAT ANY FILES YOU DOWNLOAD FROM THE WEBSITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS WEBSITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THIS WEBSITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THIS WEBSITE. Alexander Pools, LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM MAKES NO GUARANTEES OF ANY SPECIFIC RESULT FROM USE OF THIS WEBSITE. YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK.

Limitations of Liability

IN NO EVENT SHALL ALEXANDER POOLS, LLC AND POOLSERVICECLEANNG.COM ITS OFFICERS, DIRECTORS, AFFILIATES, PARENT COMPANIES, EMPLOYEES AND/OR AGENTS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, GENERAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATING TO (1) THE USE OF, CONTENT IN, DELAY OR INABLITY TO USE, OR OTHERWISE ARISING IN CONNECTION WITH THIS WEBSITE, (2) THE CONDUCT OF A USER, SERVICE PROVIDER OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE WEBSITE, INCLUDING WITHOUT LIMITATION, BODILY INJURY, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM IS NOT LIABLE FOR ANY LOST DATA RESULTING FROM THE OPERATION OF THE WEBSITE OR THE ENFORCEMENT OF THE TERMS. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM USERS, ADVERTISERS AND/OR SPONSORS ON THE WEBSITE, IN CONNECTION WITH THE WEBSITE OR OTHERWISE RELATED TO YOUR USE OF THE WEBSITE. BY USING THE WEBSITE, YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL INTERACTIONS WITH OTHER USERS OF THE WEBSITE. TO THE EXTENT YOUR STATE DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Content on Website

Proprietary Rights

This Website and the material within it, with exception of User Content as defined below, are Alexander Pools, LLC. and www.poolservicecleaning.com Viewing this Website creates a copy of Alexander Pools, LLC materials in your computer's random access memory and/or your hard drive and/or in your proxy server. The Website contains the copyrighted material, trademarks, service marks, logos and other proprietary information (the "Intellectual Property") of Alexander Pools, LLC. and www.poolservicecleaning.com Nothing on this Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property displayed on the Website, without the prior written permission of the Intellectual Property owner. Other product and company names mentioned in this Website may be the Intellectual Property of their respective owners.

Content

Users may post information, reviews, comments, messages, photos, profiles; send emails, e-cards and other communications; and submit materials, suggestions, ideas, comments, questions, or other information (collectively "User Content"), so long as the User Content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You agree that all of the User Content and information posted on the Website (including any ratings, reviews and/or other User Content posted by you), is the sole and exclusive property of Alexander Pools, LLC and www.poolservicecleaning.com or the party posting such content. Alexander Pools, LLC and www.poolservicecleaning.com reserves the right (but not the obligation) to remove, change or edit such User Content in its sole discretion.

Reliance on Content, Etc.

Opinions, advice, statements, reviews, offers, or other information or User Content made available through the Website, but not directly by Alexander Pools, LLC and www.poolservicecleaning.com, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such User Content. Alexander Pools, LLC and www.poolservicecleaning.com  does not: (i) guarantee the accuracy, completeness, or usefulness of any information on the Website; or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party that appears on the Website. Under no circumstances will Alexander Pools, LLC and www.poolservicecleaning.com or its affiliates be responsible for any loss or damage resulting from your reliance on information or other content posted on the Website or transmitted to or by any Users.

Documents and Information Available on this Website

Permission to use documents (such as press releases, datasheets, content, informational items and FAQs) from the Website is granted, provided that (1) the Copyright Policy above and this paragraph are included with such documents, (2) use of such documents from the Website is for your informational and non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media, and (3) no modifications of any documents are made. Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Documents specified above do not include the design or layout of the Alexander Pools, LLC and www.poolservicecleaning.com Website or any other Alexander Pools, LLC and www.poolservicecleaning.com owned, operated, licensed or controlled site (the "Alexander Pools, LLC Websites"). Elements of Alexander Pools, LLC and www.poolservicecleaning.com Websites are protected by trade dress, trademark, unfair competition, and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from any Alexander Pools, LLC and www.poolservicecleaning.com Website may be copied or retransmitted unless expressly permitted by Alexander Pools, LLC or www.poolservicecleaning.com.

Information You Provide to Alexander Pools, LLC and poolservicecleaning.com

Upon using or registering for an account on the Website, you will be prompted to disclose certain information about yourself and your service requirements if you request services. Some of this information will be sent to Service Providers, who will need this information to respond to you or to other persons or entities in connection with the Website. By providing this information to Alexander Pools, LLC, or by submitting a Service Request, you are requesting, and you expressly consent to having details of your Service Request sent to Service Providers. You further consent to Alexander Pools, LLC and www.poolservicecleaning.com’s use and display on the Website of anonymous data records from information collected from your Service Request, including your first name and the nature of the services you requested in your city. Such information helps other Consumers and Service Providers evaluate and utilize Alexander Pools, LLC and www.poolservicecleaning.com’s services. If you accept a Quote from a Service Provider, Alexander Pools, LLC and www.poolservicecleaning.com will send additional identifying information such as your full name, contact phone number, email address, and physical address of the job location to the Service Provider whose Quote you selected. This information will be sent to the Service Provider whose quote you selected even if you are listed on any federal, state, provincial or other applicable "Do Not Call" list, in order that Alexander Pools, LLC and www.poolservicecleaning.com  may provide the services set forth on the Website, to service your account, to reasonably address matters pertaining to your account or for other purposes reasonably related to your Service Request and Alexander Pools, LLC and www.poolservicecleaning.com’s business, including marketing related emails. For complete details on www.poolservicecleaning.com and Alexander Pools, LLC and www.poolservicecleaning.com’s  use of your information, please see our Privacy Policy. You promise that all information you provide will be accurate, current and truthful to the best of your knowledge. If you provide any information that is untrue, not current or incomplete, or Alexander Pools, LLC and www.poolservicecleaning.com  has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Alexander Pools, LLC and www.poolservicecleaning.com has the right to refuse any current or future use of the Alexander Pools, LLC and www.poolservicecleaning.com services (or any portion thereof) by you.

You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account.

In the event that you provide Alexander Pools, LLC and www.poolservicecleaning.com with any feedback regarding the Alexander Pools, LLC and www.poolservicecleaning.com service or the Website, including without limitation, any flaws, errors, bugs, anomalies, problems with and/or suggestions for the service or the Website ("Feedback"), you hereby assign to Alexander Pools, LLC and www.poolservicecleaning.com all rights in the Feedback, including but not limited to, the right to use such Feedback and related information in any manner we deem appropriate.

Content Posted by You on the Website

You understand and agree that Alexander Pools, LLC and www.poolservicecleaning.com may review, edit, change and/or delete any User Content in its sole discretion. By posting User Content to any public area of the Website, you automatically grant, and you represent and warrant that you have the right to grant, to Alexander Pools, LLC and www.poolservicecleaning.com, its affiliates, licensees and successors, an irrevocable, perpetual, non-exclusive, royalty-free, fully paid, fully sublicensable, worldwide license to use, copy, perform, sell, rent, lease, display, reproduce, adapt, publish, translate, modify and distribute such information and User Content and to prepare derivative works of, or incorporate into other works, such information and User Content throughout the world in any media, and to grant and authorize sublicenses of the foregoing. You further represent and warrant that public posting and use of your User Content by Alexander Pools, LLC and www.poolservicecleaning.com will not infringe or violate the rights of any third party. You grant Alexander Pools, LLC and www.poolservicecleaning.com and sublicenses the right to use the name that you submit in connection with such content, if they choose. Alexander Pools, LLC and www.poolservicecleaning.com takes no responsibility and assumes no liability for any content posted by you, any User or third party.

You are solely responsible for the User Content that you post on the Website or transmit to other Users. You will not post on the Website, or transmit to other Users, any defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, racially offensive or illegal material, or any material that infringes or violates another party's rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity). You will not provide inaccurate, misleading or false information to the Alexander Pools, LLC and www.poolservicecleaning.com or to any User. If information provided to Alexander Pools, LLC and www.poolservicecleaning.com, or another user, subsequently becomes inaccurate, misleading or false, you will promptly notify Alexander Pools, LLC and www.poolservicecleaning.com of such change.

The following is a partial list of the kind of User Content that is illegal or prohibited on the Website. Alexander Pools, LLC and www.poolservicecleaning.com reserves the right to investigate and take appropriate legal action in its sole discretion against anyone who violates this provision, including without limitation, removing the offending communication from the Website and terminating the membership of such violators. It includes, but is not limited to, User Content that: is patently offensive to the online community, such as User Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;

harasses or advocates harassment of another person;

involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming"; promotes information that you know is false or misleading (including with respect to the identity of the party who will perform a Won Job);

promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated images, audio or video, or links to pirated images, audio or video files; contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);

provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under the age of 18;

provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; solicits passwords or personal identifying information for commercial or unlawful purposes from other users; engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes; and violates state and/or local consumer protection laws.

Your use of the Website, including but not limited to the User Content you post on the Website, must be in accordance with any and all applicable laws and regulations. All information you include in your account information must be accurate, current and complete. Alexander Pools, LLC and www.poolservicecleaning.com reserves the right to investigate and terminate your membership if you have misused the Website, or behaved in a way which could be regarded as inappropriate or whose conduct is unlawful or illegal.

You acknowledge that a violation of the foregoing User Content provisions could result in significant damages, and you agree that you are liable to Alexander Pools, LLC and www.poolservicecleaning.com for any such damages. We reserve the right to revoke your access to the Website and services at any time. With exception of information that is generally accessible to the public, all information about Service Providers is confidential and for your personal use only. If it is determined or suspected by Alexander Pools, LLC and www.poolservicecleaning.com in its sole discretion that you are misusing or attempting to misuse or circumvent the Alexander Pools, LLC and www.poolservicecleaning.com services or system, or are using or attempting to use them for any inappropriate, non-personal, or commercial purposes, including but not limited to activities such as hacking, infiltrating, fraud, advertising, jamming or spamming, Alexander Pools, LLC and www.poolservicecleaning.com reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.

Alexander Pools, LLC Customer Care Representative

Alexander Pools, LLC and www.poolservicecleaning.com may provide assistance and guidance through customer care representatives. When communicating with our customer care representatives, you may not to be abusive, obscene, profane, offensive, sexist, threatening, harassing, racially offensive or otherwise behave inappropriately. If we feel that your behavior toward any of our customer care representatives or other employees is at any time threatening or offensive, we reserve the right to immediately terminate your membership. You acknowledge and agree that Alexander Pools, LLC and www.poolservicecleaning.com may monitor and/or record any telephone calls between you and Alexander Pools, LLC and www.poolservicecleaning.com.

Modifications to Website

Alexander Pools, LLC and www.poolservicecleaning.com reserves the right at any time to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice. You agree that Alexander Pools, LLC and www.poolservicecleaning.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

Blocking of IP Addresses

In order to protect the integrity of the Website, Alexander Pools, LLC and www.poolservicecleaning.com reserves the right at any time in its sole discretion to block Users from certain IP addresses from accessing the Website.

Disclaimers

Alexander Pools, LLC and www.poolservicecleaning.com is not responsible for any incorrect or inaccurate content posted on the Website or in connection with the Website, whether caused by Users of the Website, or by any of the equipment or programming associated with or utilized in the Website. Alexander Pools, LLC and www.poolservicecleaning.com is not responsible for the conduct, whether online or offline, of any Consumer, Service Provider or other third-party users of the Website. Alexander Pools, LLC and www.poolservicecleaning.com assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, User communications. Alexander Pools, LLC and www.poolservicecleaning.com is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any Website or combination thereof, including injury or damage to Users or to any other person's computer related to or resulting from participating or downloading materials in connection with the Web and/or in connection with the Website. Under no circumstances will Alexander Pools, LLC and www.poolservicecleaning.com or any of its affiliates, advertisers, promoters or distribution partners be responsible for any loss or damage, including personal injury or death, resulting from anyone's use of the Alexander Pools, LLC and www.poolservicecleaning.com Websites, any content posted on the Website or transmitted to Users, or any interactions between Users of the Website, whether online or offline. The Alexander Pools, LLC and www.poolservicecleaning.com Websites are provided "AS-IS" and Alexander Pools, LLC and www.poolservicecleaning.com expressly disclaims any warranty of fitness for a particular purpose or non-infringement. Alexander Pools, LLC and www.poolservicecleaning.com cannot guarantee and does not promise any specific results from use of the Alexander Pools, LLC and www.poolservicecleaning.com Websites.

In addition to the preceding paragraph and other provisions of this Agreement, any advice that may be posted on the Website is for informational and entertainment purposes only and is not intended to replace or substitute for any professional financial, medical, legal, or other advice. Alexander Pools, LLC and www.poolservicecleaning.com makes no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Website. If you have specific concerns or a situation arises in which you require professional or medical advice, you should consult with an appropriately trained and qualified specialist.

Links

The Website may provide, or third parties may provide, links to other World Wide Web sites or resources, including, by way of example, the placement of a widget or live feed from a customer ratings website. Because Alexander Pools, LLC and www.poolservicecleaning.com has no control over such sites and resources, you acknowledge and agree that Alexander Pools, LLC and www.poolservicecleaning.com is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Alexander Pools, LLC and www.poolservicecleaning.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any such content, goods or services available on or through any such site or resource.

Jurisdiction and Choice of Law

If there is any dispute arising out of this Agreement or the use of the Website, by using the Website you expressly agree that any such dispute shall be governed by the laws of the State of California, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the Superior Court of California for the resolution of any such dispute.

DISPUTE RESOLUTION

At the sole option of Alexander Pools, LLC and www.poolservicecleaning.com, any claim, dispute or controversy arising out of, relating to or concerning in any way the Agreement or use of the Website shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its commercial arbitration rules. The decisions of the arbitrators shall be binding and conclusive upon all parties involved, and judgment upon any arbitration award may be entered by any court having competent jurisdiction. Each party shall bear its own costs, fees, and expenses associated with any arbitration, except that the parties agree to split equally the costs and expenses of the arbitrator/AAA. Alexander Pools, LLC and www.poolservicecleaning.com may elect, in its sole discretion, not to use arbitration for any individual Claim that you properly file and pursue in court. IF ARBITRATION IS CHOSEN BY ALEXANDER POOLS, LLC AND POOLSERVICECLEANIG.COM WITH RESPECT TO A CLAIM, YOU WILL NOT HAVE THE RIGHT TO LITIGATE THE CLAIM IN COURT, HAVE A JURY TRIAL, OR ENGAGE IN PRE-ARBITRATION DISCOVERY EXCEPT AS PROVIDED FOR IN THE AAA CODE OF PROCEDURES. FURTHER, YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE IN ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION.

Indemnification

You agree to indemnify, defend and hold Alexander Pools, LLC and www.poolservicecleaning.com, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, demand or suit, including reasonable attorney's fees, made by any Service Provider, User or third party due to, relating to or arising out of your use of the Website, conduct, contracts with Service Providers, payments to Service Providers, other interactions with Users and/or arising from a breach of this Agreement and/or any breach of your representations and warranties set forth in this Agreement.

SURVIVAL

The following provisions shall survive termination of the Agreement: No Warranty or Endorsement, Interactions and Disputes with Service Providers, Release, No Warranties, Limitations of Liability, all provisions in the Content on Website section, Disclaimers, Jurisdiction and Choice of Law, Dispute Resolution, and Indemnification.