Terms and Conditions
Alexander Pools, LLC and www.poolservicecleaning.com respects your
Privacy. We are an interactive information service that connects consumers with information. We are not licensed contractors
and are not authorized, nor do we enter into contractual relationships with consumers or individuals that call us and give
us their contact information or fill out our online forms.
While we strive to connect each person that fills out our forms or calls us with local experts, it is not
possible in all situations. Alexander Pools, LLC and www.poolservicecleaning.com takes your privacy seriously, and we have
created this Privacy Statement, to disclose to you our information practices pertaining to the personal information collected
about you on our Site. This Privacy Statement applies exclusively to Alexander Pools, LLC and the Site www.poolservicecleaning.com.
This statement discloses what information we collect, how we use it, with whom we share it and how we protect it. "Personal
Information" refers to information such as Name, Address, Phone number, or Email, which can be used to identify a person.
Information Collection and Use
This Site is an information resource for individuals looking for contractor
quotes. A user can utilize our Site without disclosing any personal information. When you select to inquire about a quote
or call us for a quote or to schedule a local expert to call you to set an appointment, we request your zip code to determine
the best quotes in your area. We also collect your name, address, email address, and phone number to send you the requested
We also use your email to send you newsletters
when you express your choice to receive them on our Site. This Site may also collect certain information from visitors to,
and customers of the Site such as Internet addresses. This Web Site Navigational Information is logged to help diagnose technical
problems, to analyze trends, to track users' movements around the Site, and to administer our Site in order to constantly
improve the quality of the Site, and our Service. We may also track and analyze individual usage and volume statistical information
("Aggregated Information") from our visitors and customers.
We will retain your information for as long as your account is active or as needed to provide
you services. If you wish to cancel your account or request that we no longer use your information to provide you services
contact us at firstname.lastname@example.org at Alexander
Pools, LLC and www.poolservicecleaning.com. We will retain and use your information as necessary to comply with our legal
obligations, resolve disputes, and enforce our agreements.
We may be legally obligated to share your personal information with government agencies, or other
third parties under certain circumstances, such as illegal activity on our Site. We reserve the right to disclose your information
to our Service Providers, law enforcement, or other government agencies, or in responding to a formal request, such as a judicial
proceeding, subpoena, or court order as we, in our sole, and necessary discretion deem appropriate.
In the event of a sale, merger, or acquisition of some or all of Alexander Pools,
LLC and www.poolservicecleaning.com assets, your personal information could likely be a part of the transferred assets. In
such an event, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses
of your personal information, as well as any choices you may have regarding your personal information.
We may also share aggregated information about users of our Site with
We provide links on our Site to other Web Sites. We are not responsible for the
privacy practices of these other web sites. We encourage you to be aware when you leave our Site, and familiarize yourself
with these Web Sites' privacy practices, prior to disclosing your personal information to them.
Access and Opt-Out
modify or update the personal information submitted to our Site, please send your request to us using the contact information
provided below, and we shall address it.
In the event that you change your mind about
receiving newsletters from our Site, you may unsubscribe from them by selecting the "Unsubscribe" link present in
every email we send out.
We post customer testimonials on our web site that may contain personal information
such as the customer's Name, City, and State. We do obtain the customer's consent prior to posting the testimonial to post
their name along with their testimonial. Any personal information a user selects to include within their testimonial is not
a web browser, which identifies whether you've visited a site previously. Cookies on our Site contain no personal information.
We utilize cookies to provide users' customized content and keep track of the preferences you specify during your use of our
Site. Third Party Cookies: We may from time to time engage third parties to track and analyze non-personally identifiable
usage and volume statistical information from visitors to our Site to help us administer our Site and improve its quality.
visitors to any personally identifiable information.
Gifs (Web Beacons/Web Bugs)
Our third party advertising partner employs
a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing
us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are
used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive,
clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not
tie the information gathered by clear gifs to our customers' personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been
opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing
campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."
We employ industry-accepted standards in protecting
the personal information you provide on our Site. We host the Site in a secure server environment.
We have security measures in place to help protect against the loss, misuse, and
alteration of the personal information and Data under our control. No method of transmission over the Internet, or method
of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Changes to this Statement
We reserve the right to modify this Statement. Should we make a material change to the manner
in which we use your collected personal information, we shall notify you by a notice on our Site prior to the changes taking
effect. We encourage you to periodically review this page for the latest information on our privacy practices.
Alexander Pools, LLC 3835R E. Thousand Oaks
Blvd. 183 Thousand Oaks, CA. 91362
Alexander Pools, LLC and www.poolservicecleaning.com Consumer
These Terms and Conditions apply to your use
of the website Alexander Pools, LLC and www.poolservicecleaning.com and Alexander Pools, LLC and www.poolservicecleaning.com provides
consumers (collectively, "Consumers" and individually, "Consumer" or "you") an online venue
to solicit quotes for trades and services from service providers and professionals in various lines of work and commerce (collectively
"Service Providers"). By using the Website or calling the Website phone number, you may become a Consumer at no
cost and will have the ability to request quotes for services. References to Websites shall include, but is not limited to,
any and all uses of Alexander Pools, LLC and www.poolservicecleaning.com via mobile applications, mobile devices,
personal computers, email, telephones or other electronic devices.
ACKNOWLEDGEMENT AND ACCEPTANCE
This Website Alexander Pools, LLC and www.poolservicecleaning.com's services are offered to you for use
only in the United States and are conditioned upon your acceptance without modification, of the following terms, conditions,
and notices contained in this Alexander Pools, LLC and www.poolservicecleaning.com Consumer Agreement ("Agreement").
Please read this Agreement carefully. Regardless of whether you register or call the phone number with the Website, your use
of the Website and any related services constitutes your agreement to all such terms, conditions, and notices. You agree and
understand that certain features of the Website may be subject to additional terms and conditions or registration requirements.
You agree to abide by these additional terms, and you further agree that a violation of those terms while you are accessing
the Website shall constitute a breach of this Agreement. This Agreement also includes Alexander Pools, LLC's and www.poolservicecleaning.com Privacy
Policy and any notices regarding the Website.
You acknowledge and agree that Alexander Pools,
LLC and www.poolservicecleaning.com may amend this Agreement at any time by posting a revised version of this Agreement
on the Website or by notifying Consumers directly in Alexander Pools, LLC's and www.poolservicecleaning.com sole
discretion. Your continued use of the Website after any such changes are made to this Agreement shall constitute your consent
to such changes. Alexander Pools, LLC andwww.poolservicecleaning.com does not and will not assume any obligation to notify
Consumers of any changes to this Agreement, or the creation or modification of any additional terms. You are responsible for
remaining knowledgeable about the terms, conditions and notices of the Agreement.
Use and Age Restrictions
of the Website is permitted only by individuals who can form legally binding contracts under applicable Law. Without limiting
the foregoing, use of the Alexander Pools, LLC and www.poolservicecleaning.com Website is not permitted by anyone
under the age of 18. If you do not qualify, please do not use the Website.
Service Requests and quotes
registration with Alexander Pools, LLC and www.poolservicecleaning.com, a Consumer may submit through the Website a request
for quotes for service or work ("Service Request") from Service Providers. Consumers must provide required information
(e.g., what they want done, when they want it done, where they want it done) to submit a valid Service Request. All Service
Requests posted through the Website must be lawful and not in violation of any city ordinance, state, local or federal law.
A submitted Service Request must be descriptive enough to allow a Service Provider to ascertain the necessary details to submit
a fully informed offer to provide the requested services ("Quote"). After submission of a Service Request, Alexander
Pools, LLC and www.poolservicecleaning.com will inform Service Providers with profiles that closely match the services
requested by Consumer. Nevertheless, Alexander Pools, LLC and www.poolservicecleaning.com does not and cannot guarantee
that there will be Service Providers who are capable of or willing to complete the requested services at the time and place
requested or that Consumer will receive Quotes from Service Provider(s).
A Quote can be submitted by a Service Provider in two forms: (1) a flat fee quote, or (2) an onsite
estimate quote. A flat fee quote is used when a Service Request is specific enough to allow a Service Provider to provide
an accurate quote, which can include both material and labor costs when and if applicable, for the job requested. An onsite
estimate is used when a Service Provider is only able to provide an estimate for a job but will be able to provide a more
accurate quote or a final quote upon completion of an onsite visit.
A Service Request includes a period of time in which Quotes may be submitted ("Quoting Period")
by Service Providers; however, a Consumer may accept a Quote at any time, thereby ending the Quoting Period before the fixed
amount of time has passed. A Quote from a Service Provider may be canceled or retracted up until the point when the Consumer
accepts the Quote and the Service Request becomes a "Won Job."
When a Consumer accepts a Quote, he or she explicitly implies an offer to pay the Service Provider
in the amount of the Quote for services rendered. Accepting a Quote amounts to entering a binding legal agreement to pay the
Service Provider once the Service is rendered. Please consider carefully when you accept a Quote from a Service Provider.
When submitting a Service Request, ensure that the Service Request
does not infringe upon the copyright, trademark or other rights of any third party. By posting a Service Request you represent
that the Service Request is lawful and does not infringe on the intellectual property of any third party. Your description
of the Service Request must be truthful and accurate. Any Service Request posted on the Website: (a) shall not be fraudulent;
(b) shall not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights
of publicity or privacy; (c) shall not violate any law, statute, ordinance or regulation (including without limitation those
governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (d) shall not
be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (e) shall not be obscene or contain child pornography;
and (f) shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines
that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal
YOU SHOULD VERIFY THAT THE INFORMATION PRESENTED BY THE SERVICE PROVIDER
OR IN THE SERVICE PROVIDER'S PROFILE IS ACCURATE. ALEXANDER POOLS, LLC and POOLSERVICECLEANING.COM DOES NOT VERIFY ALL INFORMATION
OR DOCUMENTS PROVIDED BY SERVICE PROVIDERS AND EXPRESSLY DISCLAIMS ANY GUARANTEES OR WARRANTIES CONCERNING SUCH INFORMATION.
CONSUMERS SHOULD CONDUCT THEIR OWN INVESTIGATION OF SERVICE PROVIDERS, INCLUDING, BUT NOT LIMITED TO, WHETHER SERVICE PROVIDERS
ARE APPROPRIATELY LICENSED FOR THE REQUESTED SERVICES, FREE OF SIGNIFICANT STATE-LEVEL CIVIL LEGAL JUDGMENTS, AND CARRY APPROPRIATE
GENERAL LIABILITY INSURANCE OR BONDING. ALEXANDER POOLS, LLC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION RECEIVED BY
CONSUMER FROM STATE, PROVINCIAL OR OTHER GOVERNMENT AGENCIES OR FROM THIRD PARTY SOURCES IS ACCURATE, ERROR FREE, OR THAT
IT IS UP TO DATE OR UPDATED AT THE TIME THAT CONSUMER CHECKS SUCH INFORMATION. MOST AGENCIES HAVE PERIODIC UPDATE CYCLES OR
SCHEDULES AND THIS INFORMATION IS NOT UPDATED ON A REAL-TIME BASIS BY SUCH AGENCIES AND THIRD PARTY SOURCES.
No Warranty or Endorsement.
ALEXANDER POOLS, LLC AND WWW.POOLSERVICECLEANING.COM DOES NOT ENDORSE OR RECOMMEND
THE SERVICES OF ANY PARTICULAR SERVICE PROVIDER. IT IS ENTIRELY UP TO THE CONSUMER TO ENTER INTO A DIRECT CONTRACT OR OTHERWISE
REACH AN AGREEMENT WITH A SERVICE PROVIDER. NOTWITHSTANDING WWW.POOLSERVICECLEANING.COM AND ALEXANDER POOLS, LLC'S
HOME SERVICE GUARANTEE, ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM DOES NOT WARRANT THE SERVICE PROVIDER'S PERFORMANCE
ON THE JOB OR THE OUTCOME OR QUALITY OF THE SERVICES PERFORMED. SERVICE PROVIDERS ARE NOT EMPLOYEES OR AGENTS OF ALEXANDER
POOLS, LLC OR POOLSERVICECLEANING.COM, NOR IS ALEXANDER POOLS, LLC AND POOLSERVICE CLEANING.COM AN AGENT OF THE SERVICE PROVIDERS.
ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM DOES NOT PERFORM, AND IS NOT RESPONSIBLE FOR, ANY OF THE SERVICES REQUESTED
BY THE CONSUMER IN THE SERVICE REQUEST. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.
THE SERVICES OFFERED BY SERVICE PROVIDERS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
Interactions and Disputes with Service Providers
With exception of the Service Guarantee, Alexander Pools, LLC and www.poolservicecleaning.com will
not work to resolve any disputes between Consumers and Service Providers (collectively "Users") and is not responsible
for disputes, claims, losses, injuries or damage of any kind that might arise out of or relate to conduct of Users.
YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH SERVICE PROVIDERS.
YOU UNDERSTAND THAT ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM DOES NOT ATTEMPT TO VERIFY ALL STATEMENTS OF SERVICE
PROVIDERS. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF ANY
SERVICE PROVIDER OR THE SERVICE PROVIDER'S ABILITY TO PROVIDE A SERVICE COMPLIANT WITH THE CONSUMER'S SERVICE REQUEST. YOU
EXPRESSLY ACKNOWLEDGE THAT ALEXANDER POOLS, LLC AND POOL SERVICECLEANING.COM MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED,
REGARDING THE QUALITY OF SERVICES RENDERED BY ANY SERVICE PROVIDER.
YOUR RIGHTS UNDER CONTRACTS YOU ENTER INTO WITH SERVICE PROVIDERS ARE GOVERNED BY THE TERMS OF
SUCH CONTRACTS AND BY APPLICABLE FEDERAL, STATE, PROVINCIAL AND LOCAL LAWS. SHOULD YOU HAVE A DISPUTE WITH ANY SERVICE PROVIDER,
YOU SHOULD ADDRESS SUCH DISPUTE WITH THE SERVICE PROVIDERS DIRECTLY.
IN EXCHANGE FOR THE PRIVILEGE OF ACCESSING
THE WEBSITE, YOU EXPRESSLY AGREE TO RELEASE ALEXANDER POOLS, LLC AND POOLSERVICECLEANNG.COM (AND ITS OFFICERS, DIRECTORS,
AFFILIATES, PARENT COMPANIES, EMPLOYEES AND AGENTS) FROM ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES AND DAMAGES (ACTUAL
AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING
OUT OF OR IN ANY WAY CONNECTED WITH ANY DISPUTE YOU HAVE WITH ONE OR MORE SERVICE PROVIDERS.IF YOU ARE A CALIFORNIA RESIDENT,
YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR
DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY
AFFECTED HIS SETTLEMENT WITH THE DEBTOR."
ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM MAKES NO REPRESENTATION ABOUT
THE SUITABILITY OF THE CONTENT ON OR SERVICES OF THIS WEBSITE FOR ANY PURPOSE. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM
DOES NOT PROMISE THAT THE WEBSITE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL PROVIDE SPECIFIC RESULTS FROM USE OF
THE WEBSITE OR ANY CONTENT, SEARCH OR LINK ON IT. THE WEBSITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE"
BASIS. Alexander Pools, LLC AND POOLSERVICECLEANING.COM CANNOT ENSURE THAT ANY FILES YOU DOWNLOAD FROM THE WEBSITE WILL BE
FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM SHALL NOT HAVE
ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS WEBSITE, FOR YOUR ACTION OR INACTION IN
CONNECTION WITH THIS WEBSITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH
THIS WEBSITE. Alexander Pools, LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING
ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. ALEXANDER
POOLS, LLC AND POOLSERVICECLEANING.COM MAKES NO GUARANTEES OF ANY SPECIFIC RESULT FROM USE OF THIS WEBSITE. YOUR USE OF THIS
WEBSITE IS AT YOUR OWN RISK.
Limitations of Liability
IN NO EVENT SHALL ALEXANDER POOLS, LLC AND POOLSERVICECLEANNG.COM
ITS OFFICERS, DIRECTORS, AFFILIATES, PARENT COMPANIES, EMPLOYEES AND/OR AGENTS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING
WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, GENERAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATING
TO (1) THE USE OF, CONTENT IN, DELAY OR INABLITY TO USE, OR OTHERWISE ARISING IN CONNECTION WITH THIS WEBSITE, (2) THE CONDUCT
OF A USER, SERVICE PROVIDER OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE WEBSITE, INCLUDING WITHOUT LIMITATION, BODILY
INJURY, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN
IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM IS NOT LIABLE FOR ANY
LOST DATA RESULTING FROM THE OPERATION OF THE WEBSITE OR THE ENFORCEMENT OF THE TERMS. ALEXANDER POOLS, LLC AND POOLSERVICECLEANING.COM
EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, ALEXANDER POOLS, LLC
AND POOLSERVICECLEANING.COM USERS, ADVERTISERS AND/OR SPONSORS ON THE WEBSITE, IN CONNECTION WITH THE WEBSITE OR OTHERWISE
RELATED TO YOUR USE OF THE WEBSITE. BY USING THE WEBSITE, YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL INTERACTIONS WITH
OTHER USERS OF THE WEBSITE. TO THE EXTENT YOUR STATE DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Content on Website
This Website and the material within it, with exception of User Content as defined
below, are Alexander Pools, LLC. and www.poolservicecleaning.com. Viewing this Website creates a copy of Alexander Pools,
LLC materials in your computer's random access memory and/or your hard drive and/or in your proxy server. The Website contains
the copyrighted material, trademarks, service marks, logos and other proprietary information (the "Intellectual Property")
of Alexander Pools, LLC. and www.poolservicecleaning.com Nothing on this Website should be construed as granting,
by implication, estoppel or otherwise, any license or right to use any Intellectual Property displayed on the Website, without
the prior written permission of the Intellectual Property owner. Other product and company names mentioned in this Website
may be the Intellectual Property of their respective owners.
Users may post information, reviews, comments,
messages, photos, profiles; send emails, e-cards and other communications; and submit materials, suggestions, ideas, comments,
questions, or other information (collectively "User Content"), so long as the User Content is not illegal, obscene,
threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third
parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation,
chain letters, mass mailings, or any form of "spam." You agree that all of the User Content and information posted
on the Website (including any ratings, reviews and/or other User Content posted by you), is the sole and exclusive property
of Alexander Pools, LLC and www.poolservicecleaning.com or the party posting such content. Alexander Pools, LLC
and www.poolservicecleaning.com reserves the right (but not the obligation) to remove, change or edit such User
Content in its sole discretion.
Reliance on Content, Etc.
Opinions, advice, statements, reviews, offers, or other information
or User Content made available through the Website, but not directly by Alexander Pools, LLC and www.poolservicecleaning.com,
are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for
such User Content. Alexander Pools, LLC and www.poolservicecleaning.com does not: (i) guarantee the accuracy, completeness,
or usefulness of any information on the Website; or (ii) adopt, endorse or accept responsibility for the accuracy or reliability
of any opinion, advice, or statement made by any party that appears on the Website. Under no circumstances will Alexander
Pools, LLC andwww.poolservicecleaning.com or its affiliates be responsible for any loss or damage resulting from your
reliance on information or other content posted on the Website or transmitted to or by any Users.
Documents and Information Available on this Website
Permission to use documents (such as press releases, datasheets, content, informational
items and FAQs) from the Website is granted, provided that (1) the Copyright Policy above and this paragraph are included
with such documents, (2) use of such documents from the Website is for your informational and non-commercial or personal use
only and will not be copied or posted on any network computer or broadcast in any media, and (3) no modifications of any documents
are made. Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties.
Violators will be prosecuted to the maximum extent possible. Documents specified above do not include the design or layout
of the Alexander Pools, LLC and www.poolservicecleaning.com Website or any other Alexander Pools, LLC and www.poolservicecleaning.com owned,
operated, licensed or controlled site (the "Alexander Pools, LLC Websites"). Elements of Alexander Pools, LLC and www.poolservicecleaning.com Websites
are protected by trade dress, trademark, unfair competition, and other laws and may not be copied or imitated in whole or
in part. No logo, graphic, sound or image from any Alexander Pools, LLC and www.poolservicecleaning.com Website
may be copied or retransmitted unless expressly permitted by Alexander Pools, LLC or www.poolservicecleaning.com.
Information You Provide to Alexander Pools, LLC and poolservicecleaning.com
Upon using or registering for an account on the Website, you will
be prompted to disclose certain information about yourself and your service requirements if you request services. Some of
this information will be sent to Service Providers, who will need this information to respond to you or to other persons or
entities in connection with the Website. By providing this information to Alexander Pools, LLC, or by submitting a Service
Request, you are requesting, and you expressly consent to having details of your Service Request sent to Service Providers.
You further consent to Alexander Pools, LLC and www.poolservicecleaning.com’s use and display on the Website of
anonymous data records from information collected from your Service Request, including your first name and the nature of the
services you requested in your city. Such information helps other Consumers and Service Providers evaluate and utilize Alexander
Pools, LLC and www.poolservicecleaning.com’s services. If you accept a Quote from a Service Provider, Alexander Pools,
LLC andwww.poolservicecleaning.com will send additional identifying information such as your full name, contact phone
number, email address, and physical address of the job location to the Service Provider whose Quote you selected. This information
will be sent to the Service Provider whose quote you selected even if you are listed on any federal, state, provincial or
other applicable "Do Not Call" list, in order that Alexander Pools, LLC and www.poolservicecleaning.com may
provide the services set forth on the Website, to service your account, to reasonably address matters pertaining to your account
or for other purposes reasonably related to your Service Request and Alexander Pools, LLC and www.poolservicecleaning.com's business,
including marketing related emails. For complete details on www.poolservicecleaning.com and Alexander Pools, LLC
information you provide will be accurate, current and truthful to the best of your knowledge. If you provide any information
that is untrue, not current or incomplete, or Alexander Pools, LLC and www.poolservicecleaning.com has reasonable
grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Alexander Pools, LLC and www.poolservicecleaning.com has
the right to refuse any current or future use of the Alexander Pools, LLC and www.poolservicecleaning.com services
(or any portion thereof) by you.
You are responsible for maintaining the confidentiality
of your account password. You are also responsible for all activities that occur in connection with your account. You agree
to notify us immediately of any unauthorized use of your account.
In the event that you provide Alexander Pools, LLC and www.poolservicecleaning.com with
any feedback regarding the Alexander Pools, LLC and www.poolservicecleaning.com service or the Website, including
without limitation, any flaws, errors, bugs, anomalies, problems with and/or suggestions for the service or the Website ("Feedback"),
you hereby assign to Alexander Pools, LLC and www.poolservicecleaning.com all rights in the Feedback, including
but not limited to, the right to use such Feedback and related information in any manner we deem appropriate.
Content Posted by You on the Website
You understand and agree that Alexander Pools, LLC and www.poolservicecleaning.com may
review, edit, change and/or delete any User Content in its sole discretion. By posting User Content to any public area of
the Website, you automatically grant, and you represent and warrant that you have the right to grant, to Alexander Pools,
LLC andwww.poolservicecleaning.com, its affiliates, licensees and successors, an irrevocable, perpetual, non-exclusive, royalty-free,
fully paid, fully sub licensable, worldwide license to use, copy, perform, sell, rent, lease, display, reproduce, adapt, publish,
translate, modify and distribute such information and User Content and to prepare derivative works of, or incorporate into
other works, such information and User Content throughout the world in any media, and to grant and authorize sublicenses of
the foregoing. You further represent and warrant that public posting and use of your User Content by Alexander Pools, LLC
and www.poolservicecleaning.com will not infringe or violate the rights of any third party. You grant Alexander
Pools, LLC and www.poolservicecleaning.com and sublicenses the right to use the name that you submit in connection
with such content, if they choose. Alexander Pools, LLC and www.poolservicecleaning.com takes no responsibility
and assumes no liability for any content posted by you, any User or third party.
You are solely responsible for the User Content that you post on the Website or transmit to other
Users. You will not post on the Website, or transmit to other Users, any defamatory, inaccurate, abusive, obscene, profane,
offensive, sexually oriented, threatening, harassing, racially offensive or illegal material, or any material that infringes
or violates another party's rights (including, but not limited to, intellectual property rights, and rights of privacy and
publicity). You will not provide inaccurate, misleading or false information to the Alexander Pools, LLC and www.poolservicecleaning.com or
to any User. If information provided to Alexander Pools, LLC and www.poolservicecleaning.com, or another user, subsequently
becomes inaccurate, misleading or false, you will promptly notify Alexander Pools, LLC andwww.poolservicecleaning.com of
The following is a partial
list of the kind of User Content that is illegal or prohibited on the Website. Alexander Pools, LLC and www.poolservicecleaning.com reserves
the right to investigate and take appropriate legal action in its sole discretion against anyone who violates this provision,
including without limitation, removing the offending communication from the Website and terminating the membership of such
violators. It includes, but is not limited to, User Content that: is patently offensive to the online community, such as User
Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; harasses or advocates harassment of another person; involves the transmission of "junk mail," "chain
letters," or unsolicited mass mailing or "spamming"; promotes information that you know is false or misleading
(including with respect to the identity of the party who will perform a Won Job); promotes illegal activities or conduct that is abusive, threatening,
obscene, defamatory or libelous; promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing
pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices,
or providing pirated images, audio or video, or links to pirated images, audio or video files; contains restricted or password
only access pages, or hidden pages or images (those not linked to or from another accessible page); provides material that exploits people under
the age of 18 in a sexual or violent manner, or solicits personal information from anyone under the age of 18; provides instructional information about illegal
activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
solicits passwords or personal identifying information for commercial or unlawful purposes from other users; engages in commercial
activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid
schemes; and violates state and/or local consumer protection laws.
Your use of the Website, including but not limited to the User Content you post on the Website,
must be in accordance with any and all applicable laws and regulations. All information you include in your account information
must be accurate, current and complete. Alexander Pools, LLC and www.poolservicecleaning.com reserves the right
to investigate and terminate your membership if you have misused the Website, or behaved in a way which could be regarded
as inappropriate or whose conduct is unlawful or illegal.
You acknowledge that a violation of the foregoing User Content provisions could result in significant damages,
and you agree that you are liable to Alexander Pools, LLC and www.poolservicecleaning.com for any such damages.
We reserve the right to revoke your access to the Website and services at any time. With exception of information that is
generally accessible to the public, all information about Service Providers is confidential and for your personal use only.
If it is determined or suspected by Alexander Pools, LLC and www.poolservicecleaning.com in its sole discretion that
you are misusing or attempting to misuse or circumvent the Alexander Pools, LLC and www.poolservicecleaning.com services
or system, or are using or attempting to use them for any inappropriate, non-personal, or commercial purposes, including but
not limited to activities such as hacking, infiltrating, fraud, advertising, jamming or spamming, Alexander Pools, LLC andwww.poolservicecleaning.com reserves
the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate
legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs,
legal fees, costs and expenses, and to seek injunctions or other equitable remedies.
Alexander Pools, LLC Customer Care Representative
Alexander Pools, LLC and www.poolservicecleaning.com may provide assistance
and guidance through customer care representatives. When communicating with our customer care representatives, you may not
to be abusive, obscene, profane, offensive, sexist, threatening, harassing, racially offensive or otherwise behave inappropriately.
If we feel that your behavior toward any of our customer care representatives or other employees is at any time threatening
or offensive, we reserve the right to immediately terminate your membership. You acknowledge and agree that Alexander Pools,
LLC and www.poolservicecleaning.com may monitor and/or record any telephone calls between you and Alexander Pools,
LLC and www.poolservicecleaning.com.
Modifications to Website
Alexander Pools, LLC and www.poolservicecleaning.com reserves
the right at any time to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without
notice. You agree that Alexander Pools, LLC and www.poolservicecleaning.com shall not be liable to you or to any
third party for any modification, suspension or discontinuance of the Website.
Blocking of IP Addresses
order to protect the integrity of the Website, Alexander Pools, LLC and www.poolservicecleaning.com reserves the
right at any time in its sole discretion to block Users from certain IP addresses from accessing the Website.
Alexandder Pools, LLC and www.poolservicecleaning.com reserve the right to refuse service to anyone. Alexander Pools, LLC and www.poolservicecleaning.com is
not responsible for any incorrect or inaccurate content posted on the Website or in connection with the Website, whether caused
by Users of the Website, or by any of the equipment or programming associated with or utilized in the Website. Alexander Pools,
LLC and www.poolservicecleaning.com is not responsible for the conduct, whether online or offline, of any Consumer,
Service Provider or other third-party users of the Website. Alexander Pools, LLC and www.poolservicecleaning.com assumes
no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications
line failure, theft or destruction or unauthorized access to, or alteration of, User communications. Alexander Pools, LLC
and www.poolservicecleaning.com is not responsible for any problems or technical malfunction of any telephone network
or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account
of technical problems or traffic congestion on the Internet or at any Website or combination thereof, including injury or
damage to Users or to any other person's computer related to or resulting from participating or downloading materials in connection
with the Web and/or in connection with the Website. Under no circumstances will Alexander Pools, LLC and www.poolservicecleaning.com or
any of its affiliates, advertisers, promoters or distribution partners be responsible for any loss or damage, including personal
injury or death, resulting from anyone's use of the Alexander Pools, LLC and www.poolservicecleaning.com Websites,
any content posted on the Website or transmitted to Users, or any interactions between Users of the Website, whether online
or offline. The Alexander Pools, LLC and www.poolservicecleaning.com Websites are provided "AS-IS" and
Alexander Pools, LLC and www.poolservicecleaning.com expressly disclaims any warranty of fitness for a particular
purpose or non-infringement. Alexander Pools, LLC and www.poolservicecleaning.com cannot guarantee and does not
promise any specific results from use of the Alexander Pools, LLC and www.poolservicecleaning.com Websites.
In addition to the preceding paragraph and other provisions of this
Agreement, any advice that may be posted on the Website is for informational and entertainment purposes only and is not intended
to replace or substitute for any professional financial, medical, legal, or other advice. Alexander Pools, LLC and www.poolservicecleaning.com makes
no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect
on any person following the information offered or provided within or through the Website. If you have specific concerns or
a situation arises in which you require professional or medical advice, you should consult with an appropriately trained and
The Website may provide, or third parties may provide, links to other World Wide
Web sites or resources, including, by way of example, the placement of a widget or live feed from a customer ratings website.
Because Alexander Pools, LLC andwww.poolservicecleaning.com has no control over such sites and resources, you acknowledge
and agree that Alexander Pools, LLC and www.poolservicecleaning.com is not responsible for the availability of such
external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products
or other materials on or available from such sites or resources. You further acknowledge and agree that Alexander Pools, LLC
andwww.poolservicecleaning.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused
or alleged to be caused by or in connection with the use of, or reliance upon, any such content, goods or services available
on or through any such site or resource.
Jurisdiction and Choice of Law
If there is any dispute arising out of this Agreement or the use of
the Website, by using the Website you expressly agree that any such dispute shall be governed by the laws of the State of
California, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction
and venue of the Superior Court of California for the resolution of any such dispute.
At the sole option of Alexander Pools, LLC and www.poolservicecleaning.com, any claim, dispute or controversy
arising out of, relating to or concerning in any way the Agreement or use of the Website shall be resolved by binding arbitration
administered by the American Arbitration Association ("AAA") under its commercial arbitration rules. The decisions
of the arbitrators shall be binding and conclusive upon all parties involved, and judgment upon any arbitration award may
be entered by any court having competent jurisdiction. Each party shall bear its own costs, fees, and expenses associated
with any arbitration, except that the parties agree to split equally the costs and expenses of the arbitrator/AAA. Alexander
Pools, LLC and www.poolservicecleaning.com may elect, in its sole discretion, not to use arbitration for any individual
Claim that you properly file and pursue in court. IF ARBITRATION IS CHOSEN BY ALEXANDER POOLS, LLC AND POOLSERVICECLEANIG.COM
WITH RESPECT TO A CLAIM, YOU WILL NOT HAVE THE RIGHT TO LITIGATE THE CLAIM IN COURT, HAVE A JURY TRIAL, OR ENGAGE IN PRE-ARBITRATION
DISCOVERY EXCEPT AS PROVIDED FOR IN THE AAA CODE OF PROCEDURES. FURTHER, YOU WILL NOT HAVE THE RIGHT TO PARTICIPATE IN ANY
CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY
ALSO NOT BE AVAILABLE IN ARBITRATION.
You agree to indemnify, defend and hold Alexander Pools, LLC and www.poolservicecleaning.com,
its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim,
demand or suit, including reasonable attorney's fees, made by any Service Provider, User or third party due to, relating to
or arising out of your use of the Website, conduct, contracts with Service Providers, payments to Service Providers, other
interactions with Users and/or arising from a breach of this Agreement and/or any breach of your representations and warranties
set forth in this Agreement.
The following provisions shall survive termination of the Agreement: No Warranty
or Endorsement, Interactions and Disputes with Service Providers, Release, No Warranties, Limitations of Liability, all provisions
in the Content on Website section, Disclaimers, Jurisdiction and Choice of Law, Dispute Resolution, and Indemnification.
Privacy Notice for California Residents
This Privacy Notice for California Residents supplements the
State of California (”consumers” or “you”). We adopt this notice to comply with the California Consumer
Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.
Our Website collects information that identifies, relates
to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with
a particular consumer or device (“personal information”). In particular, our website has collected the following
categories of personal information from its consumers within the last twelve (12) months:
A real name, Internet Protocol address, swimming pool identifiers,
phone numbers, email address, or other similar identifiers.
B. Personal information categories listed in the California Customer Records
statute (Cal. Civ. Code § 1798.80(e)).
A name, signature,
Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s
license or state identification card number, insurance policy number, education, employment, employment history, bank account
number, credit card number, debit card number, or any other financial information, medical information, or health insurance
Some personal information
included in this category may overlap with other categories.
C. Protected classification characteristics under
California or federal law.
Age (40 years or older), race,
color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability,
sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual
orientation, veteran or military status, genetic information (including familial genetic information).
D. Commercial information.
Records of personal property, products or services purchased, obtained,
or considered, or other purchasing or consuming histories or tendencies.
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics,
or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints,
and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
F. Internet or other similar network activity.
history, search history, information on a consumer’s interaction with a website, application, or advertisement.
G. Geolocation data.
Physical location or movements.
H. Sensory data.
Audio, electronic, visual, thermal,
olfactory, or similar information.
I. Professional or employment-related information.
Current or past job history or performance evaluations.
J. Non-public education
information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational
institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification
codes, student financial information, or student disciplinary records.
Personal information does not include:
Publicly available information from government records.
De-identified or aggregated consumer information.
Information excluded from the CCPA’s scope, like:
health or medical information covered by the Health Insurance Portability
and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial
personal information covered by certain sector-specific
privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information
Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
We obtains the categories of personal information listed above from the following categories of sources:
Directly from you. For example, from forms you complete on
Indirectly from you. For example, from observing
your actions on our website or interactions with our advertisers.
We may use, or disclose the personal information we collect for one or more of the following business purposes:
To fulfill or meet the reason you provided the information.
For example, if you share your name and contact information to request a price quote or ask a question about our products
or services, we will use that personal information to respond to your inquiry. If you provide your personal information to
purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save
your information to facilitate new product orders or process returns.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and
monitor and improve our responses.
To respond to law enforcement
requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the
We will not collect additional categories of personal
information or use the personal information we collected for materially different, unrelated, or incompatible purposes without
providing you notice.
We may disclose your personal information
to a third party for a business purpose or sell your personal information, subject to your right to opt-out of those sales.
When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires
the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
The CCPA prohibits third parties who purchase the personal information we hold from reselling it unless you have received
explicit notice and an opportunity to opt-out of further sales.
The CCPA provides consumers (California residents) with specific rights regarding their personal information.
This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information
to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your
verifiable consumer request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal
The specific pieces of personal information
we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
sales, identifying the personal information categories that each category
of recipient purchased; and disclosures for a business purpose, identifying the personal information categories that each
category of recipient obtained.
Deletion Request Rights
You have the right to request that we delete any of your personal
information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable
consumer request, we will delete (and direct our service providers to delete) your personal information from our records,
unless an exception applies.
We may deny your
deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information,
provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business
relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those
responsible for such activities.
Debug products to identify
and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another
right provided for by law.
Comply with the California Electronic
Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres
to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously
impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on
your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are
compatible with the context in which you provided it.
Access, Data Portability, and Deletion Rights
exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to
us by sending us a message on our website. Only you, or a person registered with the California Secretary of State that you
authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also
make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month
period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal
information or an authorized representative.
request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify
your identity or authority to make the request and confirm the personal information relates to you. We will only use personal
information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45)
days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
We will deliver our written response by mail or electronically,
at your option.
Any disclosures we provide
will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will
also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format
to provide your personal information that is readily useable and should allow you to transmit the information from one entity
to another entity without hindrance, specifically by electronic mail communication.
We do not charge a fee to process or respond to your verifiable consumer request
unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell
you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights
If you are 16 years of age or older, you have the right to direct us to not sell
your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers
we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”)
from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years
of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.
To exercise the right to opt-out, you (or your authorized representative) may
submit a request to us by visiting the following our webpage and sending us a message.
Once you make an opt-out request, we will wait at least twelve (12) months before
asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information
sales at any time by visiting our website and sending us a message.
We will only use personal information provided in an opt-out request to review and comply with the request.
We will not discriminate against you for exercising any of
your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods
or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates,
or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s
value and contain written terms that describe the program’s material aspects. Participation in a financial incentive
program requires your prior opt in consent, which you may revoke at any time.
California’s “Shine the Light” law (Civil Code Section § 1798.83)
permits users of our Website that are California residents to request certain information regarding our disclosure of personal
information to third parties for their direct marketing purposes. To make such a request, please send us an electronic message
through our website or write us at our address listed on our webpage.